To be eligible for a return, your item should:

• Be unused and unworn
  
• Be in its original condition and packaging
  
• Be free from damage, marks or signs of wear
  
• Include any original packaging or accessories provided with your order
  

Please contact us before sending your return so we can provide the correct return instructions.

How do I return an item?

Please email us at embeliagems@gmail.com with your order number and let us know which item you would like to return.

Once your return has been approved, we will provide you with the return address and instructions.

Customers are responsible for the cost of returning an item when returning it because they have changed their mind, unless the item is faulty or not as described.

We recommend using a tracked delivery service, as we cannot be responsible for items that are lost or damaged while being returned.

Refunds

Once we receive and inspect your return, we will process your refund.

Your refund will be made to the original payment method within 14 days of receiving the returned item. For eligible cancellations, the standard delivery charge from your original order will also be refunded.

If an item has been used, worn or damaged beyond what would reasonably be necessary to inspect it, we may be able to reduce the refund to reflect any loss in value.

Faulty or damaged items

We want every Embelia piece to arrive safely and beautifully.

If your item arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photographs of the issue.

We will work with you to arrange an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances. Your statutory consumer rights are not affected by this policy

We look for pieces with character beautiful details, distinctive designs and that little something that makes an accessory feel personal.

The goal is simple: pieces you'll genuinely want to wear, not just another item sitting in your jewellery box.

Once your order has been confirmed, it is carefully prepared and dispatched using our available delivery service.

Delivery times can vary depending on your location and the shipping option selected at checkout.

You'll receive the relevant order and delivery updates by email.

We do our best to show each piece as accurately as possible through our product photography.

Because screens and lighting can vary, there may be slight differences in colour or appearance.

Product details and specifications are provided on each product page.

Orders are processed through Shopify's secure checkout, so your payment information is handled through Shopify's payment infrastructure rather than being stored directly by us. You can shop and complete your order securely at checkout.